FAQ

When will my order be posted? 
Please allow 1-2 weeks for your item to be dispatched. 

If im local to the Albury/Wodonga region can I pick up? 
Yes, absolutely! I will contact you with pick up detail when your item is ready.

Do I get to see a proof? 
Items that require you to select font or use your logo only will be sent a proof within 3 days of order being placed. 

Do you take custom orders? 
Yes! We love working with you to make your vision come to life! 

Do I have to pay whilst processing my order? 
Yes please. All orders need to be paid for before I can start the creating process. Each item is made individually for you.

Do you offer refunds?

Because each item is made for you. We do not offer refunds. If the mistake is ours, your item can be either replaced or refunded.